FAQ
Find answers to common questions about our services.
Processing time is usually 24 hours for regular clothes. For clothes requiring special care, we will provide a more specific time estimate.
Yes, we use environmentally friendly and skin-safe chemicals. All products we use have been tested and certified for safe usage.
You can order laundry services through our app, official website, or by visiting our branch in Cilacap. We also offer pickup and delivery services for your convenience.
There are no additional fees for pickup and delivery within a 5 km radius of our branch. For areas outside this radius, additional fees will apply based on distance.
If your clothes are damaged due to our error, we will replace or repair the garment. We offer a quality guarantee for every service we provide.
Yes, we accept all types of fabric, including sensitive materials like silk and cotton. We use appropriate washing techniques for each fabric type.
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